Shipping Policy

We are pleased to offer reliable and efficient shipping services for your jewelry orders. Our shipping policy outlines the details of our shipping methods, processing times, and delivery options to ensure a smooth and enjoyable shopping experience.

Shipping Methods: We have partnered with DHL express, a trusted global shipping provider, to ensure your jewelry arrives safely and in a timely manner. DHL offers fast and secure shipping services with excellent tracking capabilities, allowing you to monitor your package from dispatch to delivery.

Processing Time: Once your order is placed and payment is confirmed, our dedicated team will carefully prepare and package your jewelry for shipping. We strive to process orders promptly, typically within 1-2 business days. Standard delivery can take up to 10 days. Please note that during peak seasons or promotional periods, processing times may be slightly longer.

Shipping Rates and Delivery Times: Standard delivery can take up to 10 days. Shipping rates and delivery times may vary depending on your location and the weight of your package. At checkout, you will have the option to select your preferred shipping method and view the corresponding costs and estimated delivery times provided by DHL.

International Shipping: We proudly offer international shipping to customers around the world. However, please note that customs regulations, duties, and taxes may apply depending on your country of residence. Any additional fees or charges imposed by customs authorities are the responsibility of the customer.

Order Tracking: Once your jewelry has been shipped, we will provide you with a tracking number. You can use this tracking number on the DHL website or mobile app to track the progress of your shipment. Tracking information will be sent to the email address provided during the checkout process.

Shipping Address: Please ensure that you provide us with the correct and complete shipping address during checkout. We are not responsible for delays or non-delivery of orders due to incorrect address information provided by the customer.

Shipping Insurance: To ensure your peace of mind, all shipments are fully insured against loss, theft, or damage during transit. In the unlikely event that your package is lost or damaged, please contact our customer support team, and we will work diligently with DHL to resolve the issue.

If you have any further questions or require additional assistance regarding our shipping policy or specific shipping inquiries, please don't hesitate to reach out to our customer support team. We are here to provide you with the best possible service and ensure your jewellery reaches yousecurely and on time.